FLUTTERFLY MAKES RETURNS EASY AND HASSLE-FREE
We offer our customers guaranteed satisfaction. If you’re not completely satisfied with your purchase, you may return or exchange your item within 21 days of placing your order. We want to make your shopping experience the best it can be. That’s why we’ve made our return process easy!
All products are triple checked through our extensive quality control procedures before shipment.
How to process a return
- Process your returns here
- Once your return is approved, you will receive a notification email and please follow the instructions to successfully send back your item.
- Please ship back your package to the address below.
- When you send in your return item(s), please use the original box or mailer bag it came in, or in a secure, waterproof package. Please make sure your package has the return shipping label on the front and take off any other shipping labels or stickers.
- If the return was due to an error of ours (for instance, we accidentally sent the wrong merchandise), we will accept responsibility for all shipping costs related to the return. Please use Standard Mail (we will only cover the shipping cost for Standard Mail) and get a copy of your drop-off receipt. Return your item(s) using your local Post Office and request a drop-off receipt.
- Please keep your drop off receipt or proof of return in a safe and secure location, as we need this to verify you successfully returned your item.
- Returns are processed within 3-4 business days of being delivered back to our facility.
- International customers are responsible for paying all import taxes and duties.
30 Tenterden Lake
Gosnells, WA 6110
TIPS TO ENSURE YOUR RETURN IS IN RETURNABLE CONDITION:
- For hygienic reasons all items must be returned unworn, unused, unwashed, undamaged and brand new with all original tags attached or we will not accept it back. This includes but is not limited to visible signs of use including deodorant/cosmetic stains, perfume, scents, etc.
- The hygienic liner must not have been removed or reattached.
- Shipping fees will not be reimbursed if the return is denied.
Buy One, Get One Free (BOGO) If you return an item that qualified for a BOGO, you must return the BOGO item. If you do not return the BOGO item you will be charged the retail price for the BOGO item.
Free Gift items If you return an item that qualified for a free gift, you must return the free gift item. If you do not return the free gift item you will be charged the retail price for the free gift item, as it only remains free with the purchase of the promotional item.